Terms of Service

Welcome to Yulio OÜ (“Yulio”, “Company”, “we”, “us”, or “our”). Please read these Terms of Service (“Terms”) carefully before using our website at https://yulio.ai (the “Site”) and our related services (collectively, the “Services”).

These Terms govern your use of the Services, operated by Yulio OÜ. Our Privacy Policy also governs your use of the Services and explains how we handle your data; please read it at https://yulio.ai/privacy.

Your agreement with us consists of these Terms and our Privacy Policy (together, the “Agreements”). By using the Services, you acknowledge that you have read and understood the Agreements and agree to be bound by them. If you do not agree, you may not use the Services.

Where you use the Services on behalf of a business or other organization, you confirm that you have authority to bind that organization to these Terms, and “you” refers to that organization. The Services are intended for business and professional use.

1. Description of Service

Yulio is an AI automation platform. It enables users to build, deploy, and manage AI-powered agents and automations that connect to and act within third-party services and applications you choose to integrate (for example, to read and process data, generate content, or perform actions on your behalf within those connected services).

2. Accounts

You must be at least 18 years old and have the legal capacity to enter into a contract to create an account and use the Services. When you create an account, you guarantee that the information you provide is accurate, complete, and current. You can register using your email address or by signing in with Google.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any breach of security or unauthorized use of your account. You may not use a username that belongs to another person or entity, that you are not authorized to use, or that is offensive or unlawful.

We reserve the right to refuse service, suspend or terminate accounts, or remove or edit content, in accordance with these Terms.

3. Your responsibilities

You are responsible for how you use the Services, including the agents and automations you set up and run. In particular:

• Authority to connect. You confirm you have the right to connect each third-party account you integrate and to authorize Yulio to access and act within it on your behalf.
• What your automations do. You are responsible for the agents and automations you configure and for everything they do through your connected services, including any messages sent, content created or changed, data deleted, or transactions made, and for ensuring this complies with applicable law and with the terms of those services.
• Reviewing outputs. AI outputs may be inaccurate or incomplete. You are responsible for reviewing them before relying on or acting on them; the Services assist your work but do not replace your own judgment.
• Configuration. You are responsible for correctly setting up your agents, automations, and access permissions, and for the results.

4. Subscriptions and billing

Some parts of the Services are billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring basis according to the billing cycle (monthly or annual) you select. Unless otherwise stated, all prices are exclusive of applicable taxes (including VAT), which will be added where required.

At the end of each billing cycle, your Subscription automatically renews under the same conditions unless you cancel it, or we cancel it, before the renewal date. You may cancel renewal at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period, and you retain access until then.

A valid payment method is required. By providing a payment method, you authorize us (and our payment processor) to charge all fees incurred through your account to that payment method. If automatic payment fails, we may issue an invoice for manual payment within the period stated on it, and may suspend the Services until payment is received.

5. Credits and top-ups

Use of certain features of the Services consumes credits.

• Subscription credits. Each Subscription includes an allowance of credits for the billing month. Subscription credits are valid only for the month in which they are issued and expire at the end of that billing month. They do not roll over to the following month.
• Top-up credits. You may purchase additional credits (“top-ups”) at any time. Top-up credits are valid for twelve (12) months from the date of purchase, after which any unused top-up credits expire.
• Order of use. When you use the Services, we draw down the subscription credits for the current month first, and then your top-up credits, so that credits with the shorter validity are used before those with a longer validity.
• No cash value. Credits have no monetary value, cannot be exchanged for cash, and are not transferable. All payments for Subscriptions and top-ups are non-refundable, including for unused or expired credits, except where required by applicable mandatory law.
• Changes. We may change the credit cost of features, the credits included in a plan, or top-up pricing, with reasonable prior notice. Changes to the credits included in a plan take effect at the start of your next billing cycle.

6. Payment processing

We use Stripe to process payments. These payment services are provided by Stripe and are subject to the Stripe terms and policies available at https://stripe.com/legal and https://stripe.com/privacy (the “Stripe Agreements”). By using the paid Services, you also agree to be bound by the Stripe Agreements, as they may be modified by Stripe from time to time. You authorize Stripe to store your payment method and to continue billing it, including after it has expired, to avoid interruptions to your Subscription. We do not store your full payment card details, and we assume no liability for the acts or omissions of Stripe or for any payments you make through the Services.

7. Fee changes

We may modify Subscription fees at our discretion. Any fee change will take effect at the end of your then-current billing cycle. We will give you reasonable prior notice of any fee change so you can cancel before it takes effect. Your continued use of the Services after a fee change takes effect constitutes agreement to the new fees.

8. Refunds

Except where required by applicable mandatory law, all payments, including Subscription fees and top-up purchases, are non-refundable. You may cancel at any time through your account settings, but no refund will be provided for the remaining portion of a current billing period. Because the Services are provided for business and professional use, statutory consumer withdrawal rights generally do not apply.

9. Your content and license

The Services allow you to submit, upload, store, and process content, including prompts, configurations, files, and data from your connected services (“User Content”). You retain all rights, title, and interest in your User Content.

You represent and warrant that you own or have the necessary rights to your User Content and that its submission and processing through the Services does not violate the rights of any third party or any applicable law.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your User Content solely to the extent necessary to operate, provide, secure, and maintain the Services for you. We do not use your User Content to train, fine-tune, or develop AI or machine learning models, as described in our Privacy Policy.

We may preserve and disclose User Content if required by law or in the good-faith belief that doing so is reasonably necessary to comply with legal process, enforce these Terms, respond to claims that content violates third-party rights, or protect the rights, property, or safety of Yulio, our users, or the public.

10. Acceptable use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable law or regulation;
• Use the Services to exploit or harm minors, or to transmit unlawful, harassing, defamatory, fraudulent, or harmful content;
• Send unsolicited bulk or commercial messages (“spam”), including through connected integrations;
• Infringe the intellectual property, privacy, or other rights of any person;
• Impersonate any person or entity, or misrepresent your affiliation;
• Access or use any account, data, or system without authorization;
• Interfere with, disable, overburden, or impair the Services, or attempt to gain unauthorized access to them or their infrastructure;
• Introduce viruses, malware, or other harmful code, or conduct any denial-of-service attack;
• Use any automated means to scrape or copy the Services except as expressly permitted;
• Reverse engineer, decompile, or attempt to derive the source code or underlying structure of the Services, except to the extent this restriction is prohibited by applicable law;
• Use the Services to build, train, or develop a competing product or service, including a competing AI or automation platform.

We may investigate and take appropriate action against violations, including suspending or terminating accounts and removing content.

11. Third-party services and integrations

The Services let you connect to and use third-party services (the “Third-Party Services”). Your use of Third-Party Services is governed by their own terms and privacy policies, and you may need separate accounts with them. We have no control over, and are not responsible for, the availability, accuracy, or practices of Third-Party Services. You are responsible for any fees or charges associated with your use of Third-Party Services. Our integration with a Third-Party Service does not imply endorsement. Any dealings between you and a third party are solely between you and that third party.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

12. Intellectual property

The Services and their original content (excluding User Content), features, and functionality are and will remain the exclusive property of Yulio OÜ and its licensors, protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your own internal business purposes for the duration of your Subscription, subject to these Terms. Our name, logo, and trademarks may not be used without our prior written consent.

13. Feedback

If you provide us with feedback, suggestions, or ideas about the Services (“Feedback”), you agree that we may use it without restriction or obligation to you, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the Feedback into the Services. Feedback is provided voluntarily and is not considered your confidential information.

14. Disclaimer of warranties

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties or representations, express or implied, regarding the Services, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected, or that the Services or their outputs will meet your requirements. This does not affect any warranties that cannot be excluded or limited under applicable law.

15. Limitation of liability

To the maximum extent permitted by law, neither we nor our directors, officers, employees, or agents will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or anticipated savings, arising out of or in connection with your use of (or inability to use) the Services.

Our total aggregate liability arising out of or relating to the Agreements will not exceed the total amount you paid to us for the Services in the six (6) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.

16. Indemnification

You agree to defend, indemnify, and hold harmless Yulio OÜ and its directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your use of the Services; (ii) your breach of these Terms; (iii) the actions taken by your agents or automations through your connected services; or (iv) your violation of any third-party right or applicable law.

17. Termination and suspension

We may suspend or terminate your account and access to the Services, with or without notice, if you breach these Terms, if required by law, or for legitimate business or operational reasons. You may terminate at any time by cancelling your Subscription and discontinuing use of the Services.

Upon termination, your right to use the Services ceases. We will retain and then delete your data in accordance with our Privacy Policy; unless we are legally required to retain it longer, your data is deleted within 90 days of account closure. You may export your data before termination where the Services provide that functionality. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

18. Changes to the Services

We may modify, suspend, or discontinue all or part of the Services at any time, with reasonable notice where the change materially affects your use. We will not be liable if all or part of the Services is unavailable at any time.

19. Changes to these Terms

We may amend these Terms from time to time. We will post the amended Terms on this page and update the “last updated” date, and where changes are material we will provide reasonable notice before they take effect. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

20. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Estonia. If you are a consumer, you may also benefit from any mandatory provisions of the law of your country of residence, and nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

21. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Yulio OÜ regarding the Services and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If you, or the organization on whose behalf you use the Services, has entered into a separate written agreement with Yulio (such as a master services agreement, order form, or data processing agreement), that agreement prevails over these Terms to the extent of any conflict.

To the extent permitted by applicable law, any claim or cause of action arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim or cause of action arose, after which it is permanently barred.

22. Contact

If you have any questions about these Terms, please contact us: