Yulio.

Voice AI-Operatorsfor Insurance

Take first notice of loss, answer policy and claim-status questions, and run renewals around the clock.

See how it works
YulioAsk how Yulio handles first notice of loss after an accident
What Operators do

From first notice to renewal, keep every policy conversation moving.

Yulio answers every call to your insurance company with a human-sounding AI Operator, 24/7 in any of 60+ languages. Operators take first notice of loss, walk callers through the claim checklist, look up policies and claim statuses in your systems mid-call, call customers before renewals, and transfer to your adjusters with a spoken briefing.

Operators handle structured work end to end and transfer the cases that need licensed expertise or judgment.

  • Claims from the first call

    Take first notice of loss 24/7 and open the claim while the caller is on the line. Walk the caller through your document checklist for their claim type. Escalate urgent cases to your people immediately, with a spoken briefing.

  • Policy service

    Answer claim-status and policy questions from your systems mid-call. Explain coverage, deductibles and terms from your own product materials. Recognize policyholders from your CRM and log every call to the record.

  • Renewals and sales

    Call every policyholder before renewal and take the confirmation. Qualify inbound quote requests and transfer hot leads with context. Call back web form submissions within a minute.

Integrations

Works with every tool you use.

Any telephony provider

Keep your number and your provider, whoever it is. Point the line at Yulio and your Operators answer on it. No new hardware, nothing for your team to install.

Your internal systems, CRMs and databases

We connect Operators to your own stack: internal APIs, databases, custom back offices, whatever CRM you run. The Operator recognizes the caller, checks an order or a balance mid-call, then logs the call and updates the record.

The SaaS tools you already use

CRMs, helpdesks, messengers, calendars, spreadsheets and hundreds of other services. Every call lands in the tools your team already works in, with no copy-pasting between systems.

Ready to connectAnd hundreds more through custom integrations.
KeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptimeKeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptime
HubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripeHubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripe
Example workflow

A roadside call becomes an opened claim, not a morning voicemail.

The Operator gathers the facts calmly, follows the right claim path and brings a person in when urgency demands it. Caller: Policyholder at the roadside, 12:17 a.m. — “Someone hit my car. We are safe, but I do not know what I need to do now.”

  1. Step 01

    Checks safety and urgency first

    Confirms whether anyone is injured and follows your emergency escalation rules before continuing intake.

  2. Step 02

    Takes first notice of loss

    Collects the time, location, vehicles, people and incident details using the correct claim script.

  3. Step 03

    Opens the claim

    Creates the case in your claims system and gives the policyholder the reference and document checklist.

  4. Step 04

    Hands off with context

    Warm-transfers an urgent towing issue with a spoken briefing, so the caller never starts over.

  5. Step 05

    Outcome

    The claim exists before the caller leaves the roadside, with the evidence trail and next action already clear.

Languages & voices

Speaks your voice in every language you need.

The AI Operator handles conversations in 60+ languages. Create your own voice in seconds or choose from a library of 75+ voices.

  • English
  • Spanish
  • French
  • German
  • Italian
  • Portuguese
  • Ukrainian
  • Polish
  • Dutch
  • Turkish
  • Arabic
  • Hindi
  • Chinese
  • Japanese
  • Korean
  • Vietnamese
  • Indonesian
  • Romanian
  • Czech
  • Greek
  • +40 more
The economics

Scale claims service without staffing for the worst day of the year.

The calculator starts with an illustrative mid-market insurer. Replace every visible input with your actual operation.

Modeled annual cost reduction$43,546$3,629 a month$130,637 over three years34% lower cost to serve
$0.90Cost per call today
$0.40Cost per AI-handled call
2.3×Cheaper per call
7Equivalent agent capacity shifted

How the estimate works: Illustrative estimate, not a guarantee. It uses the AI share shown above, assumes AI calls take 60% of today's average call time, and assumes payroll cost falls in direct proportion to calls moved to AI. It excludes implementation, telephony, taxes and the cost of any staff you retain.

FAQ

Common questions.

What teams in this industry ask before putting an Operator on their line.

Can an AI take a claim over the phone?

Yes. The Operator takes first notice of loss: what happened, when, where, who was involved, following your intake script. It opens the claim in your system and tells the caller which documents to prepare. Urgent cases transfer to your people immediately with a spoken briefing.

How does it answer claim-status questions?

The Operator looks the claim up in your system mid-call and tells the policyholder where it stands and what happens next. The status call stops existing as adjuster workload.

Can it handle renewal campaigns?

Yes. Operators call every policyholder ahead of expiry, remind them of the renewal, answer coverage questions and log the outcome. It's outbound work that actually happens, every month, with a recording of every conversation.

What about disputes over what was said?

Every call is recorded, transcribed and scored: 100% QA. When a policyholder disputes what they were told, you resolve it to the actual audio in three clicks instead of reconstructing it from memory.

How fast can an insurer go live?

Timing depends on the claim systems, security review, telephony access and escalation rules in scope. We configure the approved scripts, integrations and transfer rules with your team and confirm a launch plan after discovery.

Does the AI decide coverage or approve claims?

No. The Operator can collect structured first-notice details, provide approved status information and explain checklists from your materials. Coverage interpretation, liability, settlement decisions and cases requiring licensed expertise stay with your authorized team.

Get started

Your AI Call Center.

Voice AI agents are your Operators. Hire them, train them, and put them to work on day one, for a fraction of the cost of a human agent. Talk to us and hear an Operator answer for your business.