AI Call Center for Retail & E-commerce
Yulio answers every call to your store with a human-sounding AI Operator, 24/7 in any of 60+ languages. Operators check orders, stock and delivery status in your CRM mid-call, confirm and edit orders, call back abandoned checkouts, handle returns and exchanges by your rules, and transfer to your team with a spoken briefing when a person is needed.
The calls you lose money on today.
"Where is my order?" eats your best people
Most inbound calls are a tracking lookup: where's the parcel, when does it arrive, can I change the address. Every one costs manager time that should go to selling.
Unconfirmed orders quietly expire
Every unconfirmed order is revenue with a countdown: call in a minute and it ships; call tomorrow and it's a cancellation. Managers can't always call in a minute. An Operator always can.
Sales seasons break the phone line
Black Friday triples calls but not your team. The days you sell the most are exactly the days callers can't get through.
On your line, from day one.
Orders and delivery
- Answer order-status and delivery questions from your CRM mid-call
- Confirm new orders by phone within a minute of checkout
- Change addresses, delivery dates and payment method by your rules
Sales recovered
- Call back abandoned checkouts while the intent is still warm
- Answer product availability and sizing questions from your catalog
- Take orders over the phone and write them straight into your CRM
After-sales without the queue
- Handle returns and exchanges following your policy, step by step
- Register complaints as structured tickets with the full call recording
- Absorb seasonal spikes so every caller gets through, even on Black Friday
What the switch is worth.
Modeled for a typical operation in this industry, with the same assumptions as our savings calculator. Run your own numbers
Works with every tool you use.
Any telephony provider
Keep your number and your provider, whoever it is. Point the line at Yulio and your Operators answer on it. No new hardware, nothing for your team to install.
Your internal systems, CRMs and databases
We connect Operators to your own stack: internal APIs, databases, custom back offices, whatever CRM you run. The Operator recognizes the caller, checks an order or a balance mid-call, then logs the call and updates the record.
The SaaS tools you already use
CRMs, helpdesks, messengers, calendars, spreadsheets and hundreds of other services. Every call lands in the tools your team already works in, with no copy-pasting between systems.
KeyCRM
KeepinCRM
Sitniks
Kommo
Viber
Telegram
Binotel
Zadarma
Phonet
UniTalk
Ringostat
Voiptime
HubSpot
Salesforce
Zendesk
Slack
WhatsApp
Google Calendar
Gmail
Outlook
Google Sheets
Airtable
Notion
StripeCommon questions.
What teams in this industry ask before putting an Operator on their line.
Can the AI check where a customer's order is?
Yes. The Operator finds the order in your CRM or store system while the customer is on the line and answers with the actual status and delivery estimate, then logs the call to the order. Works with KeyCRM, Sitniks, Kommo and custom systems alike.
Can it confirm orders automatically?
Yes. The moment an order lands, an Operator calls the customer, confirms items, address and payment, and marks the order confirmed in your system. Confirmation happens in minutes around the clock, not the next morning.
Does it recover abandoned carts?
Yes. Operators call customers who left a checkout, answer the question that stopped them, and complete the order on the phone. Every call is recorded, so you can hear exactly why carts are being abandoned.
How does it handle returns and angry customers?
The Operator follows your return policy step by step, stays calm at any tone, and registers the case as a structured ticket. When a conversation genuinely needs a human, it warm-transfers to your team with a spoken briefing, so the customer never repeats their story.
Will it survive Black Friday?
Yes. Operators scale with the call volume, so triple traffic means triple conversations, not triple hold time. You pay per second of talk only, so capacity for the peak costs nothing to keep around the rest of the year.
Your AI Call Center.
Voice AI agents are your Operators. Hire them, train them, and put them to work on day one, for a fraction of the cost of a human agent. Talk to us and hear an Operator answer for your business.