Yulio.

Voice AI-Operatorsfor Retail & E-commerce

Confirm and change orders, answer delivery questions, recover carts and handle returns through seasonal call spikes.

See how it works
YulioAsk how Yulio changes an order before it reaches fulfillment
What Operators do

Stay with the customer from checkout to delivery and back again.

Yulio answers every call to your store with a human-sounding AI Operator, 24/7 in any of 60+ languages. Operators check orders, stock and delivery status in your CRM mid-call, confirm and edit orders, call back abandoned checkouts, handle returns and exchanges by your rules, and transfer to your team with a spoken briefing when a person is needed.

Operators recover intent, work inside the order and handle after-sales rules without sending every request to a manager.

  • Orders and delivery

    Answer order-status and delivery questions from your CRM mid-call. Confirm new orders by phone within a minute of checkout. Change addresses, delivery dates and payment method by your rules.

  • Sales recovered

    Call back abandoned checkouts while the intent is still warm. Answer product availability and sizing questions from your catalog. Take orders over the phone and write them straight into your CRM.

  • After-sales without the queue

    Handle returns and exchanges following your policy, step by step. Register complaints as structured tickets with the full call recording. Absorb seasonal spikes so every caller gets through, even on Black Friday.

Integrations

Works with every tool you use.

Any telephony provider

Keep your number and your provider, whoever it is. Point the line at Yulio and your Operators answer on it. No new hardware, nothing for your team to install.

Your internal systems, CRMs and databases

We connect Operators to your own stack: internal APIs, databases, custom back offices, whatever CRM you run. The Operator recognizes the caller, checks an order or a balance mid-call, then logs the call and updates the record.

The SaaS tools you already use

CRMs, helpdesks, messengers, calendars, spreadsheets and hundreds of other services. Every call lands in the tools your team already works in, with no copy-pasting between systems.

Ready to connectAnd hundreds more through custom integrations.
KeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptimeKeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptime
HubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripeHubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripe
Example workflow

A wrong size gets fixed before it becomes a return.

The Operator works against the live order and your fulfillment rules, resolving the request while there is still time to change it. Caller: Customer, three minutes after checkout — “I ordered the wrong size and the parcel needs to go to my office instead.”

  1. Step 01

    Finds the exact order

    Matches the caller, confirms the order details and checks whether fulfillment has locked the shipment.

  2. Step 02

    Checks stock and policy

    Confirms the correct size is available and that both requested changes are allowed at this stage.

  3. Step 03

    Edits before the warehouse

    Updates the item and delivery address in the order system while the customer stays on the line.

  4. Step 04

    Confirms the clean outcome

    Sends the revised order summary and logs every change, avoiding a preventable shipment and return.

  5. Step 05

    Outcome

    One short call protects the sale, removes a future return and leaves the store team focused on customers ready to buy.

Languages & voices

Speaks your voice in every language you need.

The AI Operator handles conversations in 60+ languages. Create your own voice in seconds or choose from a library of 75+ voices.

  • English
  • Spanish
  • French
  • German
  • Italian
  • Portuguese
  • Ukrainian
  • Polish
  • Dutch
  • Turkish
  • Arabic
  • Hindi
  • Chinese
  • Japanese
  • Korean
  • Vietnamese
  • Indonesian
  • Romanian
  • Czech
  • Greek
  • +40 more
The economics

Pay for conversations, not idle seasonal capacity.

The calculator starts with an illustrative mid-market e-commerce operation. Replace every visible input with your actual numbers.

Modeled annual cost reduction$36,288$3,024 a month$108,864 over three years34% lower cost to serve
$0.60Cost per call today
$0.26Cost per AI-handled call
2.3×Cheaper per call
7Equivalent agent capacity shifted

How the estimate works: Illustrative estimate, not a guarantee. It uses the AI share shown above, assumes AI calls take 60% of today's average call time, and assumes payroll cost falls in direct proportion to calls moved to AI. It excludes implementation, telephony, taxes and the cost of any staff you retain.

FAQ

Common questions.

What teams in this industry ask before putting an Operator on their line.

Can the AI check where a customer's order is?

Yes. The Operator finds the order in your CRM or store system while the customer is on the line and answers with the actual status and delivery estimate, then logs the call to the order. Works with KeyCRM, Sitniks, Kommo and custom systems alike.

Can it confirm orders automatically?

Yes. The moment an order lands, an Operator calls the customer, confirms items, address and payment, and marks the order confirmed in your system. Confirmation happens in minutes around the clock, not the next morning.

Does it recover abandoned carts?

Yes. Operators call customers who left a checkout, answer the question that stopped them, and complete the order on the phone. Every call is recorded, so you can hear exactly why carts are being abandoned.

How does it handle returns and angry customers?

The Operator follows your return policy step by step, stays calm at any tone, and registers the case as a structured ticket. When a conversation genuinely needs a human, it warm-transfers to your team with a spoken briefing, so the customer never repeats their story.

Will it survive Black Friday?

The deployment can be provisioned for seasonal peaks so more conversations run in parallel without maintaining year-round phone staffing for that peak. We confirm carrier limits, integrations and expected concurrency before launch; usage is billed for talk time rather than idle staffing capacity.

Get started

Your AI Call Center.

Voice AI agents are your Operators. Hire them, train them, and put them to work on day one, for a fraction of the cost of a human agent. Talk to us and hear an Operator answer for your business.