Yulio.

Voice AI-Operatorsfor Telecommunications

Absorb outage spikes, answer account and tariff questions, and route real technical cases without hold music.

See how it works
YulioAsk how Yulio handles a large outage-day call spike
What Operators do

A first line that knows the account, network and right escalation path.

Yulio answers your subscriber lines with human-sounding AI Operators, 24/7 in any of 60+ languages. Operators check accounts, balances and connection status in your systems mid-call, handle tariff and coverage questions from your knowledge base, absorb outage-day call spikes without queues, and warm-transfer to your technicians or retention team with a spoken briefing.

Operators resolve routine service, absorb outage traffic and recognize the moments that belong with technicians or retention.

  • Subscriber service

    Check balance, tariff and connection status in your billing mid-call. Explain plans, promotions and coverage from your knowledge base. Take payments-related questions and log every call to the subscriber record.

  • Outages and technical triage

    Tell callers about a known outage and the repair estimate, with no queue. Run first-line diagnostics scripts and register tickets for real faults. Escalate confirmed technical cases to engineers with a briefing.

  • Retention and outbound

    Spot disconnection intent and transfer to your retention team with context. Call subscribers about expiring promotions and tariff changes. Win-back calls to churned subscribers, every outcome recorded.

Integrations

Works with every tool you use.

Any telephony provider

Keep your number and your provider, whoever it is. Point the line at Yulio and your Operators answer on it. No new hardware, nothing for your team to install.

Your internal systems, CRMs and databases

We connect Operators to your own stack: internal APIs, databases, custom back offices, whatever CRM you run. The Operator recognizes the caller, checks an order or a balance mid-call, then logs the call and updates the record.

The SaaS tools you already use

CRMs, helpdesks, messengers, calendars, spreadsheets and hundreds of other services. Every call lands in the tools your team already works in, with no copy-pasting between systems.

Ready to connectAnd hundreds more through custom integrations.
KeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptimeKeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptime
HubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripeHubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripe
Example workflow

One network event stops becoming a thousand support tickets.

Each subscriber gets an account-aware answer while genuine exceptions still reach the technical team with useful diagnostics. Caller: Home internet subscriber, 6:08 p.m. — “My connection just dropped. Is it only me, and when will it be back?”

  1. Step 01

    Locates the service

    Matches the caller to the account, address, plan and active equipment without asking for the whole story.

  2. Step 02

    Checks the live network state

    Finds a known node outage affecting the address and reads the current engineering estimate.

  3. Step 03

    Gives a useful answer

    Explains the impact and restoration window, then offers the approved update channel for changes.

  4. Step 04

    Filters real exceptions

    Creates a technical ticket only when the account does not match the outage or first-line checks fail.

  5. Step 05

    Outcome

    The subscriber knows what is happening in under a minute; engineers see exceptions instead of duplicate reports.

Languages & voices

Speaks your voice in every language you need.

The AI Operator handles conversations in 60+ languages. Create your own voice in seconds or choose from a library of 75+ voices.

  • English
  • Spanish
  • French
  • German
  • Italian
  • Portuguese
  • Ukrainian
  • Polish
  • Dutch
  • Turkish
  • Arabic
  • Hindi
  • Chinese
  • Japanese
  • Korean
  • Vietnamese
  • Indonesian
  • Romanian
  • Czech
  • Greek
  • +40 more
The economics

Capacity that expands on outage day, not your payroll.

The calculator starts with an illustrative regional provider or operator. Replace every visible input with your actual operation.

Modeled annual cost reduction$125,568$10,464 a month$376,704 over three years37% lower cost to serve
$0.70Cost per call today
$0.26Cost per AI-handled call
2.7×Cheaper per call
21Equivalent agent capacity shifted

How the estimate works: Illustrative estimate, not a guarantee. It uses the AI share shown above, assumes AI calls take 60% of today's average call time, and assumes payroll cost falls in direct proportion to calls moved to AI. It excludes implementation, telephony, taxes and the cost of any staff you retain.

FAQ

Common questions.

What teams in this industry ask before putting an Operator on their line.

Can it survive an outage-day call spike?

Operators can scale across a provisioned deployment so routine outage-status calls run in parallel instead of entering the human support queue. Confirmed capacity, carrier limits and failover behavior are tested against your expected peak before launch; real fault reports can still become tickets.

Does it integrate with our billing and CRM?

Yes. Operators check balances, tariffs and connection status in your systems while the subscriber is on the line, and write the call outcome back. We build and configure the integrations for you.

Can it do first-line technical support?

It runs your first-line scripts: checks for known outages, walks the subscriber through reboots and basic diagnostics, and registers a ticket when the fault is real. Confirmed cases transfer to your engineers with a spoken briefing of what was already tried.

How does it help with churn?

Nobody decides to leave on hold, because there is no hold: every call is answered instantly, around the clock. When an Operator hears disconnection intent, it transfers to your retention team with the context, so your best people enter the call already knowing the problem.

What does it cost at telecom call volumes?

Billing is per-second at one flat per-minute rate set by monthly volume: the more your Operators talk, the lower the rate. You pay for talk time only. At telecom volumes an AI-handled call costs a fraction of a staffed one; run your numbers in our savings calculator.

Get started

Your AI Call Center.

Voice AI agents are your Operators. Hire them, train them, and put them to work on day one, for a fraction of the cost of a human agent. Talk to us and hear an Operator answer for your business.