Yulio.

AI Call Center for Telecommunications

Yulio answers your subscriber lines with human-sounding AI Operators, 24/7 in any of 60+ languages. Operators check accounts, balances and connection status in your systems mid-call, handle tariff and coverage questions from your knowledge base, absorb outage-day call spikes without queues, and warm-transfer to your technicians or retention team with a spoken briefing.

The problem

The calls you lose money on today.

One outage, a thousand identical calls

When a node goes down, every affected subscriber calls at once to report the same thing. Your queue melts down exactly when your engineers need the phones quiet.

Support is a wall of repeat questions

Balance, tariff, "why is my internet slow", how to reconnect: the same twenty questions fill every shift, answered by people who could be saving churning customers instead.

Churn happens on hold

A subscriber who calls to complain and waits fifteen minutes has already decided. By the time an agent picks up, the conversation is about disconnection, not the problem.

What Operators do

On your line, from day one.

Subscriber service

  • Check balance, tariff and connection status in your billing mid-call
  • Explain plans, promotions and coverage from your knowledge base
  • Take payments-related questions and log every call to the subscriber record

Outages and technical triage

  • Tell callers about a known outage and the repair estimate, with no queue
  • Run first-line diagnostics scripts and register tickets for real faults
  • Escalate confirmed technical cases to engineers with a briefing

Retention and outbound

  • Spot disconnection intent and transfer to your retention team with context
  • Call subscribers about expiring promotions and tariff changes
  • Win-back calls to churned subscribers, every outcome recorded
The economics

What the switch is worth.

−37%lower cost to serve calls
3×cheaper per AI-handled call
24/7every call answered

Modeled for a typical operation in this industry, with the same assumptions as our savings calculator. Run your own numbers

Integrations

Works with every tool you use.

Any telephony provider

Keep your number and your provider, whoever it is. Point the line at Yulio and your Operators answer on it. No new hardware, nothing for your team to install.

Your internal systems, CRMs and databases

We connect Operators to your own stack: internal APIs, databases, custom back offices, whatever CRM you run. The Operator recognizes the caller, checks an order or a balance mid-call, then logs the call and updates the record.

The SaaS tools you already use

CRMs, helpdesks, messengers, calendars, spreadsheets and hundreds of other services. Every call lands in the tools your team already works in, with no copy-pasting between systems.

Ready to connectAnd hundreds more through custom integrations.
KeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptimeKeyCRMKeepinCRMSitniksKommoViberTelegramBinotelZadarmaPhonetUniTalkRingostatVoiptime
HubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripeHubSpotSalesforceZendeskSlackWhatsAppGoogle CalendarGmailOutlookGoogle SheetsAirtableNotionStripe
FAQ

Common questions.

What teams in this industry ask before putting an Operator on their line.

Can it survive an outage-day call spike?

Yes, that's the point. Operators scale with the calls, so a thousand simultaneous "is the network down?" calls each get an instant answer with the outage status and repair estimate, while real fault reports become tickets. No busy tone, no queue.

Does it integrate with our billing and CRM?

Yes. Operators check balances, tariffs and connection status in your systems while the subscriber is on the line, and write the call outcome back. We build and configure the integrations for you.

Can it do first-line technical support?

It runs your first-line scripts: checks for known outages, walks the subscriber through reboots and basic diagnostics, and registers a ticket when the fault is real. Confirmed cases transfer to your engineers with a spoken briefing of what was already tried.

How does it help with churn?

Nobody decides to leave on hold, because there is no hold: every call is answered instantly, around the clock. When an Operator hears disconnection intent, it transfers to your retention team with the context, so your best people enter the call already knowing the problem.

What does it cost at telecom call volumes?

Billing is per-second at one flat per-minute rate set by monthly volume: the more your Operators talk, the lower the rate. You pay for talk time only. At telecom volumes an AI-handled call costs a fraction of a staffed one; run your numbers in our savings calculator.

Get started

Your AI Call Center.

Voice AI agents are your Operators. Hire them, train them, and put them to work on day one, for a fraction of the cost of a human agent. Talk to us and hear an Operator answer for your business.